diana funtana esl

Will that be the usual cut and style for you?

Liven Up Learning!

Watch these short, entertaining videos and learn how to:

• answer the phone and ask to speak to someone
• leave and take a telephone message
• make an appointment
• ask for information
• book a flight

Act I worksheets and for the videos contain:

• summary of phrases
• pre-listening and listening exercises
• complete script
• role plays

To order the worksheet, go to the Worksheet page. 

Telephone Basics

Language function: Answering the phone, asking to speak to someone, and connecting a call

Diana calls Foxy Networks to speak to Adie Ventura and ask her to lunch.

Can I Take a Message?

Language function: Taking a leaving a telephone message

Diana calls Foxy Networks and leaves a message for entertainment show host Barb Bangles.

Making an Appointment

Language function: Making and confirming an appointment

Diana calls Hollywood Beautique and Salon to make an urgent hair appointment.

Asking for Information

Language function: Asking for and giving information

Diana calls a yoga studio to inquire about their courses.

Booking a flight

Language function: booking a flight

Diana calls a travel agency to book a flight to Paris.

Do you like our videos and worksheets?

Please add a comment or “Like” on Facebook or your favorite pages!

Enjoy and learn!

© 2012 Diane Engelhardt. All rights reserved.

We’d love to hear your comments!